Frequently Asked Questions

Q. How does the number of forms for invoicing calculated?
A. The costs is based on the number of Form Slots, not on individual forms created and used.

Further Explanation: In a year an account may create 100 forms, but have deleted forms no longer needed and created replacements, this has no effect on the invoicing cost, as monthly cost is based on form slots, not individual forms.

Q. How do I know if I have been issued a new form or if a form is changed?
A. The form user will receive an email whenever a form has been edited or assigned, the form user should open the form to check.

Q. Will the App work offline?
A. If the form has been previously opened by the form user then the form will be available of line and when submitted will be saved to the phone until mobile data is available.

 

 

Q. Will the App get the location if no network us available?
A. The App uses Google Mapping to obtain the street address and the smart devices GPS to get the Latitude and Longitude depending on device type. This may mean that obtaining the location information may not work.

Q. When a form is submitted and sent attached to an email can this be sent to multiple email addresses?
A. The form creator selects the way the data is processed and can add many email addresses separated by a comer.

Q. Our company has a Head Office and multiple regional locations that only need forms for that office how is this achieved?
A.  Once a form has been created it can be copied, then depending on the organisational structure the forms may be a form used across the organisation and is assigned to those that are required to use, alternatively if the form is to designated to a particular geographical location the form can be copied and edited to save adding the geographical location before the form.
Example: 


NOTE: This also allows for the removal of questions or adding additional information or questions unique to that location.

Q.  As a builder I use subcontractors, some of these are already registered in a different Builders account, how do I assign them my forms?
A.  Anybody that has a Form User or Corporate Form User role can be sent an External Form User Invitation that once they have accepted, you can assign them your forms that they need to use.